Here's a big, big FAQ. Big enough to warrant an article
on its own. The problem is that you've just upgraded from a Nokia 9300
to 9500 (or vice versa) and find the new device comes with a newer
firmware version, or you've just had your device upgraded to a new
firmware version by a service centre. In either case, there's the worry
that system files used by the old firmware (version 4.53 or before)
will adversely affect the new version of Symbian OS, so you can't
simply do a 'Restore' using PC Suite or from a backup on MMC.
Although Nokia's Backup/Restore routine built into each
Communicator allows, in theory, a 'Partial' backup, in practice this
means that it just puts back your Calendar, Contacts and Messages, most
of which you could put back yourself with a simple 'Sync' from Outlook
or similar. What about your Documents, Sheets, Desk notes, not to
mention third party applications and their files and registration
If you haven't yet had your device upgraded (or bought
your new one), just follow the steps below to make sure that you have
everything you need safe and sound. If you've already done the deed and
only have your old backup to hand, you might want to do a 'Restore'
anyway. This will work for the most part and will let you get in to
follow my steps after you're happy that things are safe.
- Synchronize with Outlook and make sure your PIM data
is safe (Calendar, Tasks, Contacts).
- Make sure you've got a record of all Internet and
Messaging access passwords and servers. You'll find them all in Control
panel | Internet access or in Messaging | Tools | Account settings.
These will need to be typed in (or set up over the air) again.
- Copy and paste any important content from Desk notes
to proper 'document' files.
- Copy any document and third party files to your
desktop or to your MMC (simply copying over the contents of 'My files'
is usually enough for most people).
- Make sure you have a record of any reg codes for
third party applications and have their original SIS installation files
on your PC.
- If you need your SMS (text message) database
retained, use PC Suite's Nokia Phone Browser to drag and drop copies of
your messages onto your PC hard disk.
Consider all this a panic-free test of your disaster
recovery procedures for a lost or broken Communicator!
- Now you're ready to reformat (or for Nokia to do
their firmware upgrade, if appropriate). Remove the battery, re-insert
it and hold down 'Ctrl'+'shift'+'F' until the format dialog appears.
Then say 'Yes'.
- You will be absolutely amazed how much faster Desk
and many applications will now run.
- Re-synchronize your PIM data from Outlook (or
whatever you use).
- Re-install any third party applications, enter their
- Copy back over your documents and third party files
(from 'My files' on your MMC?)
- Enter your Messaging and Internet settings again. If
you're not sure about the latter, your SIM card network operator can
probably send them 'over the air' for free.
- If appropriate, drag and drop your backed up SMS
items back into Nokia phone browser, so that they appear on the device
If all has gone well, you're now up and running on a
device with a newer firmware version, and with no legacy files hanging
around, and with all your data and documents intact. And you've also
had a damn good spring clean into the bargain. Enjoy your new, faster,